Warranty claim & diagnostics report

To start the warranty or diagnostic process one must send a Warranty Claim or Diagnostics Report form to warranty@mds.swiss. To do so, firstly, you have to download the form that suits your situation and fill in the blanks with the asterisk (*). Next, we are going to examine and evaluate your claim. Then we will respond to you if the claim is valid and if you may proceed by sending it. From the time of delivery it usually takes us 1-3 business days to send you a report.

If the warranty is:

  • Accepted – we will repair the product and send it back to you.
  • Rejected – we will send you repair costs and if you agree we will proceed by repairing.

Keep in mind to describe the problem and provide any information that you may have.

Feel free to email us at warranty@mds.swiss for any questions.